• Free Standard Delivery on orders over £99! Free Express Delivery on orders over £150!

    FAQs

    YUTYBAZAR (You/Beauty/Bazar): the inclusive beauty marketplace powered by AI.

    YUTY, a portmanteau was formed by combining the words YOU and BEAUTY. Simi wanted to create a new expression that signified putting you the individual at the centre of beauty, and celebrating each and everyone's uniqueness.

    BAZAR, is a variant of the word BAZAAR which means marketplace.

    YUTYBAZAR is on a mission to support conscious beauty shoppers all over the world, make the right beauty purchases. We developed AI algorithms which allow us to make relevant and accurate recommendations based on you, because we believe there is no one-size-fits-all philosophy when it comes to beauty. 

    Our AI (artificial intelligence) algorithms analyse the beauty products on YUTYBAZAR and match them to you based on what your goals, environment, lifestyle and preferences. 

    Discover your recommendations with YUTY, your AI Beauty advisor.

    Yes! And No! We are expanding our brand partners list weekly and based on your responses, we will recommend products based on your individual needs and goals from the brand partner products available.

    On the product page you will find information such as the ingredients, claims whether clean, natural, free of parabens, gluten, sulphates or vegan, halal and cruelty-free and plenty more!

    Discover your beauty recommendations with YUTY, your AI Beauty Advisor 

    We have carefully curated our list of brand partners because they empower underrepresented individuals with our needs at the centre of their ethos and mission. You can learn more about our brand partners and see their full product range here.

    We’re excited you would like to join us on our journey of empowering underrepresented individuals. Please do complete the YUTYBAZAR prospective brand partner form.

    YUTYBAZAR leverages AI technology, so creating your account and building your profile means that we can make better recommendations unique to you. Complete the quiz, upload your picture, wishlist your favourite products and your digital beauty advisor will get to know you better. Within your account, you can also view and manage your orders; wishlist your favourite brands and products; update your shipping and billing address; select which emails you would like to receive, as well as include your birthday for a gift from us.

    You can create your account on YUTYBAZAR here. Once logged into your YUTYBAZAR account, you can view and edit your email preferences within the email preferences section. There you’ll be able to choose which emails you would like to receive. You can also stay connected with YUTYBAZAR by following @yutybazar on Instagram, Facebook, Twitter, YouTube and Pinterest.

    If you are having any trouble, please do email hello@yutybazar.com and we’d be happy to help.

    Yes, although if you would like to confirm whether we deliver to a specific location, please do email help@yutybazar.com

    Flat rate delivery fees are calculated at checkout, when you select standard or expedited options.

    International delivery is always sent express.

    Standard Local - £4.99 / $6.99 / €5.99

    Express Local - £7.99 / $10.99 / €9.99

    International - £20 / $27.99 / €22.99

    If your order includes items from multiple brands, the delivery rate will be determined based on the location of the item and the shipping address within the order.

    As an example if you are located in the UK and order from multiple brands locally and internationally, the delivery rate will include the international flat rate + the local flat rate.

    Please note we do not ship to P.O.Box/APO/FPO/DPO addresses.

    Once you have placed your order, you will receive an order confirmation email. Where applicable tracking details will be sent once your order has been despatched, to track the status of your order.

    If your order ships to you from a different country ( order originates in New York, you’re based in London for example), import duties and taxes vary, and will be dependent on your country’s regulations. Where stated at checkout import duties and taxes will be applied, ensuring your order is delivered with customs duty paid.

    YUTYBAZAR works with various brand partners and the returns and exchange policy varies per product and depending on the individual partner. You can view a product's return and exchange policy within the product details.
    YUTYBAZAR accepts returns on products (for a refund minus the shipping) within 30 days of delivery, with respect to the below guidelines:
    Returned in a saleable condition The item must be unopened, unused, with all hygiene seals untouched and its original packaging If an item is damaged please do email help@yutybazar.com with a photo, so that we can rectify the situation and let our brand partners know.
    We are unable to offer a refund, exchange or replacement if the item falls outside of these guidelines. All orders are accompanied with a pre-printed address label.
    We understand that in light of COVID-19 making returns within 30 days may not be possible or advised, we are closely monitoring the situation and will be making exceptions to our typical returns policy. If you have any questions regarding a return, please do email help@yutybazar.com and the support team will be happy to help.

    YUTYBAZAR operates a marketplace model, which means that our brand partners pack and ship orders directly to you. We cannot guarantee that should any changes or cancellations be made to an order once it has been completed, that it will go through. Orders which have been shipped cannot be cancelled or changed. Please contact our support team at help@yutybazar.com should you have any queries with an existing order.

    Please email your full name, order number and photos of the damage to help@yutybazar.com within 30 days of receiving your order, and we will be happy to help.

    We currently accept Visa, MasterCard, American Express and Apple Pay. 

    We don’t store card or billing information on YUTYBAZAR, we partner with payment processors to securely process your order payments. For repeat purchases, we use your customer ID to process the payment.

    If you would like to delete your customer ID please email dpo@yutybazar.com

    Please click here to view our full privacy policy.

    To redeem your gift card please log into your YUTYBAZAR account, and enter the code within the my gift cards section. If you don’t yet have a YUTYBAZAR account, please do sign up here. To check the balance of your gift card please log into your YUTYBAZAR account, and you’ll see the balance available under the my gift cards section.

    Unfortunately, we do not offer gift wrapping as YUTYBAZAR works on a dropship model, which means each of our brand partners delivers directly to you.

    Too kind!

    We are currently working on our affiliate program and will provide an update shortly.

    We would love to hear from you.

    If you have any questions, or would like to provide feedback please do send us an email at hello@yutybazar.com

    For customer care, please do contact our support team at customercare@yutybazar.com who will be happy to help. Our support team will be available Monday - Friday between the hours of 7am - 7pm GMT.

    YUTY AI DIGITAL BEAUTY ADVISOR

    Hello 👋🏾 I'm YUTY, your AI beauty advisor, what's your name?

    08:13 AM | December 05

    Hello 👋🏾 I'm here if you need me.

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